Global Hair Extensions Returns Policy

If you are not completely satisfied with your purchase, simply complete the returns form to request an RA number then return your item within 10 days of reciept.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

  • Goods will only be accepted for return if they are returned within 10 days of delivery, unless an alternative arrangement has been made.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • Delivery charges are only refundable where goods are faulty and a refund is made.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 8% restocking fee, this will be deducted from your refund.

Exchanges
If your item is in new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you will still be required to pay return shipping.

RETURN AN ITEM

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